Please tell us what you would like to ask an expert and we will contact you as soon as possible, usually within 2-14 days to let you know if we've found a match. Please note: You cannot use this service to pitch to an expert, such as foundation professionals or other funders.
Who is this service for and how would they use it?This service has been developed for donors (individual or institutional) and their philanthropic advisors. It is now offered as a privilege of GuideStar Membership Programs. Members may contact us because they want to learn more about a charitable cause they care about as they decide where to make a donation.
How much does this service cost?Expertise on Demand is included in GuideStar Membership. Members are, however, asked to complete a brief evaluation form after they speak with an expert.
Receiving & Processing Requests
We ask that the user be as specific as possible in explaining what they’d like to learn from the expert.
Users cannot make a "pitch" to the expert.
Finding an Expert MatchWe will do our best to find an expert to answer the user’s question, but cannot guarantee a match.
Making the Connection
If a match has been made, a phone call is arranged between the user and expert. This phone call has a 30 minute time limit. The user must respect this time limit, and the expert is told to do so, as well. If the user abuses this policy, he/she might not be allowed to use the service in the future.
If the expert requests the content of the conversation remain private, the user must respect that wish. A violation of this policy might result in the user being banned from using the Expertise on Demand service in the future.
The Expertise on Demand service is a benefit of GuideStar Membership. Users may also be asked to submit an evaluation form at the end of the process.
In addition, we will contact the user in 3 – 6 months to learn how this conversation may have affected their thinking or decision making.
After the phone call, Philanthropedia will ask the user to share some notes about the conversation if both parties agree it’s alright to make public the exchange.
Usage, Fees, & Confidentiality
Users may ask up to 5 questions per quarter. Users are not required to take the experts' advice.